Learning level
95/100
Learning level
95/100
Guide type
Troubleshooting
Audience
Lite users
Sections
5
Resolve common user-level issues with missing Quick Actions, wrong organization, Scan Product Mode, account selection and unexpected stock or ledger figures.
What this guide covers
Quick facts
Open System Configuration → Quick Action Menu and confirm that the relevant module is enabled. Inventory, Cash Book, Day Book and import actions can all be hidden by configuration.
Switch to the correct organization before entering more data. If this happens often, enable Show Account Selection on Startup.
Confirm you are signed in, the intended product already exists where appropriate, and the scanned item is being matched correctly. Then reopen the Sale or Purchase workflow if needed.
Review recent Purchase and Sale quantities, units and selected items. Duplicate or incorrectly matched products can make stock appear inconsistent.
Open Party Ledger and review Sales, Purchase, Payment, Receipt and adjustment entries in date order to find the transaction affecting the balance.